Stuck In The Mud - Second Night - Please Read
We hunt year-round in all types of weather to give our customers the best effort possible on every hunt. On the first night, Guide Jordan Started hunting at 8 PM until 6 AM and the group had a very successful night, piling up hogs.
On the second night, Jordan checked a few fields before unfortunately sliding into a ditch on Buck Nelson Road. While accidents happen in this line of work, we always strive to do right by our customers. We understand the time, money, and travel expenses that go into coming to Southwest Georgia to hunt with us, and we value that greatly.
Each of our vehicles is equipped with AWD or 4WD, traction pads, and recovery tools. Unfortunately, Jordan was unable to locate his shovel, which made getting unstuck more difficult. Our internal policy is to attempt recovery ourselves for at least an hour before calling a tow service. On this particular night, we did not have additional guides or support assets available, so Jordan contacted Peacock Towing, a local company that has reliably assisted us many times over the years in our rural area. To clarify, the road where the vehicle became stuck was a county-maintained road, not a private farm road.
The vehicle was recovered around 12:30 AM. Afterward, the group decided to end the hunt, feeling that too much of the night had been lost. The following morning, after speaking with Jordan and getting a full understanding of the situation, I reached out to the customer and offered a complimentary night of hunting for the affected hunters. Shortly after, I received a Google review describing the experience negatively, followed by phone calls in which legal action was mentioned.
I have always tried to treat customers fairly and stand behind my guides and our business. I have never rescinded an offer made to a customer, and we work hard to make things right when situations outside anyone’s control happen. However, moving forward, my team and I will have to figure out this groups intentions moving forward.
We are always open to honest feedback and understand that not every hunt will go perfectly. HogSWAT has been operating since 2008 and have built our reputation on hard work, honesty, and fairness. We have both positive and negative reviews, and we continue to learn and improve from every experience.
At the end of the day, people book hunts to create memories with family and friends, and we genuinely value being part of those moments. Communication is important to us, which is why we provide detailed information on our website along with clear booking and cancellation policies.
We appreciate all of our customers who continue to support our small business, and we will continue working hard to provide the best hunting experience possible.